Terms and Conditions
Terms and Conditions
At Baby Moments we are committed to providing safe, enjoyable and memorable scans. We pride ourselves on the level of service we give in every consultation. Below are our terms and conditions to let you know what you can expect when booking your special scan with Baby Moments.
Bookings can be placed online or over the telephone and will be confirmed via email. It is the customers’ responsibility to check the date and time of their scan and to notify a member of the Baby Moments team should these be incorrect.
Customers are able to pay the full amount or deposit using cash, online payment using credit/debit card or using PayPal. Customers are required to pay a £30 non-refundable deposit prior to their scan with Baby Moments, unless the client has been hospitalised/miscarriage in which the deposit will be re-fundable in these circumstances. The deposit must reach our account at least 7 days prior to the scheduled scan date in order to secure the appointment. If the deposit has not been received 6 days prior to the scan, Baby Moments reserve the right to cancel this appointment. The remaining amount of your scan can be paid on the day, prior to your appointment.
Appointments can be changed for free up to 48 hours before the original scan date booked. Changing appointments will be subject to availability on the new date requested. All changes made to scans with less than 48 hours’ notice will be subject to a £10 administration fee. If you have booked an appointment on a day offering a promotion discount and then reschedule to another today, your scan will become subject to full price.
For bookings cancelled with more than 2 days’ notice, the £30 deposit will be refunded to the customer. For bookings cancelled with less than 2 days’ notice we are unable to refund the £30 deposit, unless the client has been hospitalised/miscarriage in which the deposit will be re-fundable in these circumstances. Cancellations must be made via email or over the phone with a member of the team. Customers who fail to appear for their appointment will lose any monies paid/deposit.
Due to unforeseen circumstances, Baby Moments may have to cancel some appointments but we will always endeavour to give as much notice as possible and to offer alternative appointments if available or refund all monies paid.
Please aim to arrive 10 minutes prior to your scan to allow time to complete the Consent form and process any remaining payments. For customers arriving late we will try to accommodate the appointment, however we may need to reduce your appointment length to accommodate any other appointments booked. We are unable to offer a discount in price for appointments shortened due to the late arrival of a customer. Depending on availability customers can move their appointment time if arriving late, however we are unable to refund the deposit on these occasions. An additional £30 will be charged to make an additional appointment slot due to late arrival.
Early Viability Scans:
For customers who are less than 6 weeks at the time of their scan, we endeavour to provide as much information as possible, however we are unable to offer a free second appointment. If you are unsure whether you are yet 6 weeks, we would recommend booking your appointment a few weeks later.
If we are unable to tell you the gender of your baby during your 2D Gender scan, we will offer a free second appointment. Rescan will be offered during the weekday appointments. For gender scans booked at less than 16 weeks, we are unable to confirm the gender and are unable to offer a free second appointment.
Please note we do not quote 100% accuracy on our gender scans.
* No repeat scan for Quick Gender Scan if we are unable to see the gender of your baby during your appointment.
If we are unable to obtain an image of your baby during a 4D scan, due to the baby’s position, we will offer a free second appointment. Rescan will be offered during the weekday appointments. Should we be unable to obtain an image during the second appointment, we are unable to offer a refund or any further free appointments.
Policies and Procedures:
For a copy of our complete policies and procedures please contact a member of the Baby Moments team.
We kindly ask all customers to refrain from using their mobile phones during the scan.
We may on occasion use some of the images obtained during scans for marketing purposes. If you do not give permission for your images to be used for marketing purposes please specify this on the Consent Form prior to your appointment.
Baby Moments comply fully with the Data Protection Act to ensure all information remains strictly confidential.